Terms and Conditions

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.


Arrival and Departure


Check in is available from 5.00pm to 7.00pm (17:00 to 19:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival and will be charged 15€.


We ask that you please vacate your room by 11.00am (11:00) on the morning of departure.


Reservations


Please note the cancellation policy before committing to a reservation.


In order for us to confirm a reservation, credit/debit card details are required to secure your booking. Payments can be made though PayPal or over the phone.


Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.


Cancellation by the Guest


In the event of a cancellation up to 60 days prior to the scheduled date of arrival, charge of 50% of the full booking amount will be made.

If you cancel your reservation within 60 days of the scheduled date of arrival a cancellation charge equivalent to the full booking amount will be made.


Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with No4 Benissa.


Cancellation by Us


Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full.


Car Parking


There is a public car park is available for guests to use close to the property. Cars parked here are at owners risk.


Change of Room


If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.


Children


No children are permitted under the age of 14 years, any children above the age of 14 years must be accompanied by a adult at all times.


Damage and Breakages


Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.


Data


Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.


Keys


You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at €20.00 per set.


Liability


We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.


Lost Property


We are happy to return items that have been left following departure. However, there will be a minimum charge of €15.00 to cover postage and packaging.


Missing Items


We reserve the right to charge for missing items.


Pets


Pets are not permitted in the house or on the adjoining land. Well-behaved assistance dogs are welcome.


Prices


We reserve the right to change our prices at any time. This does not affect bookings already made.


Smoking


Smoking is NOT permitted within any part of No.4 Benissa. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms charged 60 Euros and any outstanding balance of nights booked but not taken through early departure.


Termination Policy


No.4 Benissa reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behavior or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.


IVA


All published rates are inclusive of IVA & local tax’s at the current rate.


Wi-Fi Access


By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.


We reserve the right to amend these terms and conditions at any time.